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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first step you should take is to push the Help button, which is present on each page. A pop-up window will show up. It includes comprehensive information about all the actions that you can carry out on that particular page. Each pop-up window shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a vast selection of tutorial videos describing how to use our Control Panel. They're meant for those of you who would like to see how things are getting done rather than only reading articles. Thus, anyone can quickly become familiar with our Control Panel by merely watching our step-by-step tutorial videos.

F.A.Q.

If you can't find the solution you searching for, explore our extensive FAQ database, which includes questions asked by actual users and offers real solutions. We periodically update our FAQ database with new Q&A's in an attempt to cover all the new additions and innovations associated with our system.

Ticketing System

If you still can't find the solution you are looking for in the FAQ database either, you can get in touch with our great team of client support engineers available 24x7 and ready to assist you with any issue. Each support ticket you send will be answered in less than 60 minutes (the average ticket response time being just 20 minutes), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 60724

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com